Listenza provides professional Virtual Assistant (VA) services to support the Client’s business operations. Services may include, but are not limited to:
Cold Calling
Customer Support
CRM Management
Administrative Support
Calendar Scheduling
Each Client is assigned one (1) dedicated virtual assistant to perform tasks based on the Client’s requirements and instructions.
Plan Overview:
Starting at $6 per hour
Includes 5 hours of task work
1 user included
1 dedicated assistant assigned
Working hours: Monday to Friday, 9:00 AM – 2:00 PM
Billing Terms:
All services are billed in advance, unless otherwise agreed
Additional hours beyond the included plan will be billed separately
Listenza maintains a no hidden charges policy
By purchasing our services, the Client:
Authorizes Listenza to charge the applicable fees via a secure, PCI-compliant payment processor
Acknowledges that all payment information is entered directly on secure third-party platforms
Understands that Listenza does not store, access, or process card details directly
All payments are due at the time of purchase unless otherwise stated.
Services will commence within 3–5 business days after payment confirmation
Work will be performed during the defined service hours
Communication will be maintained via email, chat, phone, or WhatsApp
Listenza will make commercially reasonable efforts to ensure timely and efficient service delivery.
The Client agrees to:
Provide clear instructions, expectations, and task details
Ensure timely communication and responsiveness
Provide necessary access to systems, tools, or CRM platforms
Review and approve completed work promptly
Failure to meet these responsibilities may impact service quality and timelines.
Listenza provides ongoing support through:
Phone
Chat
Clients may receive regular updates regarding task progress and performance.
No refunds will be issued once services have commenced
Refund requests (if any) must be submitted in writing and are subject to review
Approved refunds, if applicable, will be processed within 30–60 business days
This Agreement remains valid for the duration of the purchased service plan
Either party may terminate the Agreement with written notice
No refunds will be issued for unused time once services have started.
Both parties agree to maintain strict confidentiality of all proprietary, business, and client-related information.
No information shall be disclosed to any third party without prior written consent, except as required by law.
To the fullest extent permitted by law, Listenza shall not be liable for:
Indirect, incidental, or consequential damages
Business losses or missed opportunities
Outcomes resulting from Client decisions or actions
All business decisions and results remain the sole responsibility of the Client.
Listenza observes official U.S. public holidays. Services may be paused during these periods. Clients will be notified in advance whenever possible.
This Agreement constitutes the complete understanding between the parties and supersedes all prior communications.
Any modifications must be made in writing and agreed upon by both parties.
By purchasing or using Listenza’s services, the Client:
Confirms they have read and understood this Agreement
Agrees to all terms and conditions outlined above
Authorizes payment processing as described
For any questions regarding this Agreement, please contact us at info@listenza.com.
