Refund & Cancellation Policy

Effective Date: 16th November, 2025

This policy applies to all service plans offered by Listenza, unless your specific plan page or agreement includes alternate terms. If your plan page states more specific or customized refund terms, those terms will take precedence.

1.Before Work Begins

If you have made a payment and no onboarding, data processing, campaign launch, or account setup has started, you may request a full refund.

2.Services in Progress

If work has already commenced, you may be eligible for a pro-rated refund or account credit for the undelivered portion of your service—only if you have:

Completed all onboarding requirements in a timely manner
Been available for live transfers, scheduled appointments, and coordination
Actively complied with your follow-up and outreach obligations

If delays or performance issues result from a lack of responsiveness or failure to follow up on your part, no refund will be issued.

3.Delivered Services Are Non-Refundable

The following services are considered delivered and are non-refundable:

Verified introductions or live transfers already provided
Scheduled appointments or demos
Completed lead verification, campaigns, or CRM setup
Any services that have been performed in accordance with your plan scope

Once an introduction, appointment, or deliverable is fulfilled, it is considered delivered and non-refundable.

4.Plan Delivery Expectations

Each plan includes a guaranteed delivery target within a specified timeframe:

Plan	Target Pre-Screened Introductions	Delivery Window
Trial	9 introductions	90 days
Silver	18 introductions	180 days
Gold	27 introductions	365 days
Platinum	54 introductions	365 days

If Listenza does not meet the delivery targets and you have fully complied with your responsibilities, you may be eligible for a partial refund or credit as specified in your plan agreement. Some plans include sign-up fee reimbursement after your first successful closing, in which case that plan promise takes priority.

5.How to Request a Refund

To initiate a refund request, send an email to info@listenza.com with the following:

Your full name and brokerage/company
Invoice number or plan agreement
Plan type and service start date
Reason for request

We will review your request and respond within 10 business days.

6.Chargebacks & Payment Disputes

Clients agree to contact Listenza directly to attempt resolution prior to initiating a chargeback or payment dispute.

Unauthorized or premature chargebacks may result in service suspension while the dispute is reviewed. We are committed to working in good faith to resolve concerns whenever possible.

7.Final Notes

Refund eligibility is based on performance against agreed targets and client compliance.
This policy is designed to protect both client investment and service integrity.
By starting any plan, you acknowledge and agree to this policy and your obligations.